📋 Legal Document

c1111 Terms and Conditions

Please read these terms and conditions carefully before using the c1111 platform. This document forms the basis of a legal agreement between you and us.

Last Updated: January 1, 2026 — These terms may change at any time, and continuing to use the platform after any change means you have accepted the new terms.

Table of Contents

General Provisions and Applicability

This section establishes the foundation of the entire agreement.

1.1 Nature of the Agreement

By using the c1111 website and platform (hereinafter referred to as "c1111" or "Platform"), you give your full consent to these terms and conditions. These terms form a legally binding agreement between you and the authority operating c1111. Please read this document fully and understand it before you start using the platform.

If you disagree with any part of these terms, please refrain from using the platform.

1.2 Applicable Law and Jurisdiction

These terms and conditions are governed by relevant international laws and regulations. Any dispute resolution will follow the procedure determined by c1111 authority. As a user, you acknowledge that all legal responsibility for using online betting and gaming services from your location rests with you.

1.3 Definitions

Key terms used in this document:

  • "Platform" — c1111's website, mobile version and all associated services.
  • "User" / "You" — any person who has created an account on the platform or is using the services.
  • "Account" — a user's registered profile on c1111.
  • "Wager" / "Bet" — a stake placed using money or credits on any game or event.
  • "Bonus Funds" — additional credits granted as a promotional offer, withdrawable upon meeting specific conditions.

Account Registration and Eligibility

Requirements for opening an account on c1111.

2.1 Age and Eligibility Requirements

To create an account and use the services on the c1111 platform, you must be 21 years of age or older. Use of this platform by minors is strictly prohibited. We may request identity documents at any time for age verification purposes. Providing false information will result in immediate account closure and all balances may be forfeited.

2.2 One Account Policy

Each individual may operate only one account. Operating multiple accounts from the same person, the same device, the same IP address or the same household is considered a serious violation. If such a violation is detected, all associated accounts will be closed.

2.3 Providing Accurate Information

You must provide true, complete and up-to-date information at the time of registration. If there are any changes to your name, date of birth, address or contact information, you must notify our support team immediately. Incorrect information may delay or cancel the withdrawal process.

2.4 Account Security

You are fully responsible for keeping your account login details (username, password) completely confidential. You must not allow anyone else to use your account. If you suspect unauthorized access, notify us immediately via our 24/7 live chat. You are responsible for all activities carried out from your account.

Deposits, Withdrawals and Payment Policy

All terms for financial transactions are described here.

3.1 Accepted Payment Methods and Limits

c1111 supports the following payment methods:

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer (including Dutch-Bangla, City, BRAC, Islami, Sonali Bank and others)

For all methods, the minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits may vary depending on the account verification level and VIP status.

3.2 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 15 minutes to 2 hours. The account must be fully verified before a withdrawal can be made. If verification is not complete, the withdrawal process may be delayed.

3.3 Source of Funds

You confirm that all funds deposited into your account are from a lawful source. Depositing funds from illegal sources is strictly prohibited and, if detected, will result in immediate account closure.

3.4 Refund Policy

Once a deposit is completed, funds are not refunded for general reasons. However, if an incorrect deposit or deduction occurs due to a technical error, please contact our 24/7 support team. We will make a decision after a proper investigation. Use of third-party payment methods is strictly prohibited — the deposit method and withdrawal method must be the same.

Bonuses and Promotional Offers

All bonus offers are provided subject to specific terms.

4.1 Welcome Bonus Terms

New members are eligible to receive a 200% bonus up to ৳15,000 on their first deposit. The following conditions must be met to receive this bonus:

  • The first deposit must be ৳500 or more.
  • After receiving the bonus and before making a withdrawal, the total balance (deposit + bonus) must be wagered at least 15 times (15x).
  • Funds cannot be withdrawn directly from the bonus wallet — they become withdrawable only after the wagering requirement is completed.
  • The welcome bonus applies only once per account.

4.2 VIP Cashback

VIP members receive weekly cashback:

  • Bronze: up to 0.3% weekly cashback.
  • Silver: up to 0.7% weekly cashback.
  • Gold: up to 1.0% weekly cashback.

You can move up to a higher tier based on gaming activity and engagement on the platform.

4.3 Bonus Abuse

Abuse of the bonus system — such as claiming bonuses on multiple accounts, completing wagering through matched betting, or other strategic misuse — will be treated as a serious violation. In such cases, all bonuses may be forfeited and the account may be permanently closed.

4.4 General Terms for Promotional Offers

c1111 reserves the right to change, suspend or cancel any promotional offer at any time. Each promotion may have separate terms which will be stated on the offer page. Active bonuses generally expire 7 days from the date of issue. Unused bonuses will be automatically removed upon expiry.

Game Operations and Fair Play

Policy for ensuring the gaming integrity of the platform.

5.1 Random Number Generator (RNG)

All casino games available on c1111 (slots, table games and interactive games) use Random Number Generator (RNG) technology verified by a third party. As a result, every outcome is completely independent and unbiased. Neither the platform nor any user can strategically influence game outcomes.

5.2 Game Providers

c1111 works in partnership with world-class game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, Ezugi and others. Games from these providers are built to follow international fair play standards.

5.3 Technical Errors

If the outcome of a game is uncertain due to a technical error, server outage or disconnection during a game, c1111 authority will make a decision after the necessary investigation. The game provider's log records will be treated as final evidence. c1111 is not obligated to pay out incorrect prizes displayed due to a technical error.

5.4 Live Betting Rules

In the sports betting section, particularly for cricket (BPL, IPL, T20 World Cup, ICC series) and other events, live markets may be temporarily suspended. If the result changes during a match or an event is cancelled, bet settlement will follow prevailing international sportsbook rules.

User Conduct and Prohibited Activities

Rules for maintaining an orderly environment on the platform.

6.1 Prohibited Activities

The following activities are strictly prohibited:

  • Gaining unfair advantage through any form of fraud, deception or manipulation.
  • Operating games using software bots, automated scripts or any other technical tools.
  • Using the platform for money laundering or other financial crimes.
  • Stealing another user's account information or attempting unauthorized access.
  • Attempting to hack the c1111 system or introduce viruses or harmful code.
  • Assisting minors in using an account.
  • Abusing the bonus system through matched betting or group betting.

6.2 Consequences

In the event of any of the above violations, c1111 authority reserves the right to temporarily suspend or permanently close the account, forfeit all balances and bonuses, and notify the relevant legal authorities if necessary.

Privacy and Data Protection

Our commitment to protecting your personal information.

7.1 Data Collection and Use

c1111 collects necessary personal information for account management, service improvement, fraud prevention and ensuring responsible gaming. Collected information is not sold or used for marketing purposes with third parties. For more details, please read our Privacy Policy.

7.2 SSL Encryption and Security

Our platform uses SSL encryption technology to keep all data transmission secure. Payment information is handled in accordance with the industry standard PCI DSS rules. We maintain the highest technical standards to protect your personal and financial information.

7.3 Use of Cookies

c1111 uses cookies to improve website functionality and personalize the user experience. By using the platform, you consent to our cookies policy. You can manage cookies from your browser settings, though this may limit some functionality of the platform.

Responsible Gaming

c1111 believes in a healthy and controlled gaming experience.

Important: Online gaming is a recreational activity. Gaming should not be done with the aim of making money. Only place bets with an amount that, if lost, will not affect your daily life. If you experience gaming problems, please visit our Responsible Gaming page.

8.1 Self-Exclusion Feature

Any user may request a temporary (1 week to 6 months) or permanent suspension of their account. To make this request, contact us via 24/7 live chat. Once self-exclusion is active, the account cannot be reactivated during that period.

8.2 Setting Deposit Limits

Users can set daily, weekly, or monthly deposit limits. Keeping these limits in place makes it easier to avoid overspending. Reducing a limit takes effect immediately; increasing a limit takes effect after a 72-hour delay.

8.3 Minor Protection

c1111 firmly believes that individuals under the age of 21 should be protected from online gambling. We advise parents and guardians to use parental control software on devices used by younger members of their household.

Limitation of Liability

Defining the scope of c1111's legal responsibility.

9.1 Service Availability

c1111 strives to provide uninterrupted service on its platform, but service may be temporarily disrupted due to maintenance, technical issues, cyberattacks, or other reasons. In such situations, c1111 is not liable for any loss incurred by the user.

9.2 Third-Party Content

c1111 includes content from third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.). c1111 is not directly liable for technical errors or outages caused by these third-party providers, but we will coordinate with the provider to reach a resolution promptly.

9.3 Limitation of Damages

To the maximum extent permitted by applicable law, c1111 will not be liable for any indirect, incidental, special, or consequential damages. Our maximum liability in any case will be limited to an amount equivalent to the value of the relevant transaction made by the user.

Account Suspension & Closure

Circumstances and procedures for account closure.

10.1 Closure at the User's Request

Any user may request to close their account at any time. To make a request, contact us via 24/7 live chat. The user will be given the opportunity to withdraw their balance before the account is closed; however, any bonus balance will be forfeited if the applicable wagering conditions have not been met.

10.2 Closure at c1111's Initiative

c1111 may suspend or close an account without prior notice in the following circumstances:

  • Serious violation of these terms and conditions.
  • Evidence of fraud or bonus abuse.
  • Suspicion of money laundering.
  • Death or legal incapacity of the account holder.
  • By order of a legal authority.

If an account is closed due to a violation, the bonus balance will be forfeited. However, the original balance that was legitimately deposited will generally be returned, unless there is a legal suspicion regarding its source.

Amendment of Terms

How changes to this document are handled.

11.1 Right to Make Changes

c1111 reserves the right to change, modify, or update these terms and conditions at any time. For significant changes, we will post a notice on the platform or inform users via their registered email.

11.2 Effect of Changes

Continued use of the platform after updated terms have been published will be considered your acceptance of the new terms. If you do not agree with the updated terms, please request to close your account.

Contact & Support

How to get in touch with us.

12.1 Support Channels

If you have any questions or complaints regarding these terms, please contact us through any of the following channels:

  • 24/7 Live Chat: Use the live chat feature from any page on the platform — support is available in Bengali.
  • Email: [email protected]
  • Support hours: 24 hours a day, 7 days a week (BST, UTC+6)

After a complaint is submitted, we will get back to you as soon as possible. Complex matters will be resolved following a full investigation.

12.2 Related Policies

For more detailed information, please visit the following pages:

  • Privacy Policy — How your personal information is collected and used.
  • Responsible Gaming — Healthy gaming habits and self-exclusion features.
  • FAQ — Answers to frequently asked questions.
  • About Us — An introduction to the c1111 platform.
Age Restriction: c1111 is for individuals aged 21 and above only. Online gaming can carry a risk of addiction — play responsibly and stay within your means. If you experience any problems, please contact our support team.