c1111's Privacy Policy — Your Information Is Protected

1. Introduction and Scope

c1111 (we / our) operates a trusted online betting and casino platform for users in Bangladesh. We believe that protecting privacy is not just a legal obligation, but the foundation of trust between us and you.

This Privacy Policy (Policy) applies to every individual who registers or browses our website c1111.cam. It describes what information we collect about you, the purposes for which we use it, how long we retain it, and what your rights are. By reading this Policy, you will be fully informed about our data processing activities.

This Policy may be updated from time to time. If changes are made, we will notify you by email or through a notice on the site. Continued use of the site after an update will indicate that you have accepted the revised Policy.

2. Information We Collect

When you create an account and use services on c1111, we may collect various types of information. The information collected is divided into the following categories:

2.1 Registration and Identity Information

• Full name, date of birth, and age verification documents
• Email address and username
• Current residential address
• National ID (NID) or passport number (where applicable)

2.2 Financial and Transaction Information

• Deposit and withdrawal amounts and dates
• Information related to bKash, Nagad, Rocket, Upay, or bank accounts (only the necessary details)
• Transaction reference numbers and history
• Information related to bonuses and promotional activities

2.3 Gaming Activity Information

• Types of games played and gaming history
• Bet amounts and outcomes
• Session duration and activity logs
• Records of bonuses and offers received

2.4 Technical and Device Information

• IP address and geographic location (approximate)
• Browser type, version, and operating system
• Device identification information
• Cookies and session tokens
• Site navigation and clickstream data

2.5 Communication Information

• Records of your conversations with us via live chat, email, or other channels
• Details of complaints or requests

3. Purposes of Using Your Information

c1111 uses the information it collects only for specific, lawful, and necessary purposes. Each purpose is clearly outlined below:

• Account Management: Confirming registration, verifying login, and keeping your profile accurate.
• Service Delivery: Ensuring gaming services, deposits, withdrawals, and bonus processing are completed.
• Identity Verification and Age Confirmation: Ensuring services are provided only to those aged 21 or above.
• Fraud and Scam Prevention: Verifying authorized transactions and identifying suspicious activity.
• Responsible Gaming: Identifying unusual playing patterns and providing necessary support.
• Customer Support: Responding to your questions, complaints, and requests.
• Product Improvement: Using analytical data to improve service quality.
• Marketing Communications: Sending relevant offers and promotions where you have given consent.
• Legal Compliance: Meeting the requirements of applicable regulations and regulatory bodies.

6. Data Security Measures

The security of your information is our highest priority. c1111 applies industry-standard technical and organizational security measures:

• SSL/TLS Encryption: All data transmission between the site and servers is completed over encrypted channels.
• Data Encryption: Sensitive information such as passwords and financial data is stored with strong encryption.
• Access Controls: Only authorized personnel can access the relevant information.
• Firewall and Intrusion Detection: Protection against unauthorized access is active at the server level.
• Security Audits: Security reviews are conducted on a regular basis.
• Staff Training: Staff receive regular training on data protection and privacy.

Even so, transmitting information over the internet is not entirely risk-free. If any security breach comes to our attention, we will promptly notify affected users and take the necessary steps.

7. Data Retention Period

c1111 does not retain your information longer than necessary. Retention periods depend on the type and purpose of the information:

• Account Information: For the entire period the account is active and, after closure, for as long as required to meet applicable legal obligations.
• Financial and Transaction Information: For the period specified under relevant financial regulations in Bangladesh.
• Gaming Activity Logs: For a defined period for the purposes of fraud prevention and dispute resolution.
• Marketing Consent Records: Until consent is withdrawn.
• Support Communications: For a reasonable period after the issue is resolved.

At the end of the retention period, information is securely deleted or anonymized.

10. Third-Party Links and Services

If the c1111 website contains links to external websites, those sites' own privacy policies will apply and we are not responsible for them. Payment partners (bKash, Nagad, Rocket, Upay) operate according to their own data protection policies.

Game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) apply their own data processing rules. c1111 shares with these partners only the information necessary to deliver the services.

11. International Data Transfers

c1111 primarily serves users in Bangladesh. For some service operations, your information may be processed on servers located outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the destination country.
• Data protection is clearly included in agreements with third parties.
• The protection standards outlined in this Policy are maintained.

12. Policy Changes and Updates

c1111 may update this Privacy Policy from time to time — due to changes in services, new legal requirements, or technological developments. For significant changes:

• A notification will be sent to your registered email.
• A clear notice will be displayed at the top of the site.
• The "Last Updated" date at the top of the page will be revised.

Continued use of the site after changes will be considered acceptance of the revised Policy. If you do not agree with the changes, you may request that your account be closed.